Refund/Returns Policy
I’ve Changed my mind can I return my products?
Please choose carefully as due to the delicate nature of our ingredients we are unable to offer returns for change of mind purchases.
My item is faulty or not as described what can I do?
Here at Cheeselinks all our products are selected for consistency.
You may seek a refund or exchange for goods purchased if the product is faulty through no fault of your own or if it does not match our product description.
In the event that goods are faulty or not as described they must be returned within 7 days of receival and be accompanied with proof of purchase. You may also be asked to demonstrate the nature of the issue.
A credit for further products or full refund including shipping costs will be offered in line with Australian Consumer law if they are deemed to be faulty.
There has been a delay in my delivery, do I need to be concerned about my products?
We appreciate this concern, and it is something we are often asked. We ship worldwide so have great experience in ensuring all products make it to their destination safe and ready to use!
For peace of mind all freeze-dried starters are microbiologically stable and can withstand travelling at ambient temperatures for extended periods of time. All perishables are shipped via express services and packed on ice for chilled transport.
If you still have any questions, please contact our team and we will be able to assist with any concerns you may have.
Our History
Cheeselinks was established in 1986 as Home Cheesemaking Supplies, specifically to provide quality cheesemaking ingredients, technical advice and education to small non-commercial cheese manufacturers. The name was changed to Cheeselinks in 1999, to reflect the increasing service provided to commercial manufacturers.
Our Mission
To provide excellent customer service, the highest quality goods and services and technical advice for artisan cheese and yoghurt manufacturers.
Our Quality Policy
We ensure that the products and services we supply conform to customer and regulatory requirements. All CHEESELINKS products are selected for their quality and consistency. By working in co-operation with our customers and suppliers we will focus on continuous improvement of our services. We are committed to ensuring that all technical information is relevant, up to date and understandable.